Operations and Maintenance
Underperformance, inefficient truck rolls, and OEM runarounds aren’t mysteries—we’ve solved them on our own fleet. Leverage that owner driven know how to turn familiar O&M pain points into bankable production and predictable costs.
What is Long-Term O&M?
Cypress Creek’s Long-Term O&M puts an owner’s playbook in your corner—one contract, one command center, every pain point addressed. We bring over a decade of IPP expertise to site management that prioritizes production and makes safety paramount. Our 24/7 command center is deeply experienced in outage response, incident command, and severe weather site response. We have a bias for action: our culture ensures everyone in the operational value chain owns what they see and acts upon it.
Our specialists go after chronic production losses impacting your bottom line — DC string losses, soiling drag, warranty delays, and elusive replacement parts — while optimized preventative maintenance keeps downtime off your calendar.
Our customer service team, supported by a real-time digital platform and board-ready reporting, enables a partnership for critical decision making, allowing you to achieve your budget and performance targets.
Our Comprehensive Approach
Customers that opt for our full-service operations and maintenance approach can expect:
24/7/365 Operations & Monitoring
Proactive Preventive Maintenance
Diligent Warranty Administration
Expert Technical Support
Actionable Reporting
Effective Parts Procurement & Management
Aerial Thermography Scans
Reliable Vegetation Management
Swift Corrective Maintenance
Robotic Module Washing
Rigorous NERC Compliance
Secure Cybersecurity Safeguards
Insightful Underperformance Analysis
Safety is at Our Core
Every single member of the team is responsible for safeguarding the work environment, and has been granted the power to execute this responsibility. Our Total Recordable Incident Rate (TRIR) for 2020-2024 is 0.22.
A Continuous Dedication to Safety
Safety is paramount. Our rigorous training program and work order policies address any potential hazards, and a full schedule of safety meetings is augmented by the ongoing work of interdepartmental teams that study past responses to emergencies to continuously improve our procedures.
Empowered and Enabled Teams
Our culture of safety is driven from the top down, across all of our teams. Three rigorous reporting programs – Good Catch, Near Miss and Safety Observations – help ensure overall safe management.
Contractor Management
We have implemented a comprehensive contractor Health, Safety, Security, and Environmental (HSSE) management system, inclusive of ISNetworld (ISN), ensuring rigorous vetting, compliance tracking, and regulatory adherence. We streamline contractor management to manage risks and foster a culture of continuous improvement.
Why Cypress Creek Solutions?
Assets ride out storms, hail, and hurricanes
Our 24/7 Remote Operations Center coordinates incident response and weather models trigger pre-storm stow and post storm inspection protocols.
Annual yield gain
Our analytics and engineering teams prioritize remedies based on production impact, soiling ROI analysis optimizes washing schedules and our dedicated crew resolve de-prioritized underperformance most operators ignore.
Quicker resolution to outages associated with warranty and parts
Our dedicated warranty team chases OEMs end to end and our in-house supply chain desk sources even obsolete components and ensure parts are ready ahead of site visits.
Reduced Costs in corrective O&M
Optimized truck rolls with gating processes eliminate dispatch when possible with checklists to ensure efficiency.
A service plan that evolves with your goals
Our real‑time portal plus monthly executive summaries keep you informed and our Account Management team champions your KPIs internally, feeding Voice‑of‑Customer into our operations routines.
Our teams treat your plant like their own
Our teams are empowered to raise, log and fix issues proactively with no finger pointing, leading to shorter Mean Time to Repair (MTTR).
No backlogs, no surprises, higher performance
Our scheduling balances OEM guidance, site conditions and labor efficiency to hit 100 % PM compliance ahead of high production seasons.
Maximum Uptime—Even on the Worst Day
Assets ride out storms, hail, and hurricanes
Our 24/7 Remote Operations Center coordinates incident response and weather models trigger pre-storm stow and post storm inspection protocols.
Performance Uplift, Not Just Availability
Annual yield gain
Our analytics and engineering teams prioritize remedies based on production impact, soiling ROI analysis optimizes washing schedules and our dedicated crew resolve de-prioritized underperformance most operators ignore.
Reduced Friction Warranty & Parts
Quicker resolution to outages associated with warranty and parts
Our dedicated warranty team chases OEMs end to end and our in-house supply chain desk sources even obsolete components and ensure parts are ready ahead of site visits.
Focus on Cost Reduction
Reduced Costs in corrective O&M
Optimized truck rolls with gating processes eliminate dispatch when possible with checklists to ensure efficiency.
Data Transparency & Voice of Customer
A service plan that evolves with your goals
Our real‑time portal plus monthly executive summaries keep you informed and our Account Management team champions your KPIs internally, feeding Voice‑of‑Customer into our operations routines.
Culture of Ownership
Our teams treat your plant like their own
Our teams are empowered to raise, log and fix issues proactively with no finger pointing, leading to shorter Mean Time to Repair (MTTR).
Optimized Preventative Maintenance
No backlogs, no surprises, higher performance
Our scheduling balances OEM guidance, site conditions and labor efficiency to hit 100 % PM compliance ahead of high production seasons.